Privacy Policy

We collect personal information that you voluntarily provide when you interact with Zenexaa — including when you fill out forms, create an account, submit a service request, or contact our support team. The types of information we may collect include:

• Identity Information: Your first and last name as provided during enrollment or account creation.
• Contact Information: Email address, phone number, and mailing or service address.
• Account Credentials: Username and encrypted password used to access your Zenexaa customer portal.
• Service Request Details: Information about your home systems or appliances, the nature of reported issues, and preferred appointment times.
• Technical Data: IP address, browser type and version, operating system, referring URLs, and pages visited — collected automatically through standard analytics tools.
• Communication Records: Emails, chat logs, or call notes from your interactions with our support team, retained for quality assurance and dispute resolution.

The information we collect is used exclusively to operate, improve, and deliver our home warranty services. Specifically, we use your information to:

• Process your warranty enrollment and manage your active plan account.
• Dispatch licensed technicians from our approved service network in response to your service requests.
• Send appointment confirmations, service updates, and follow-up communications related to your plan.
• Respond to your questions, complaints, or requests submitted through our contact channels.
• Analyze website usage patterns to improve site performance, usability, and content relevance.
• Comply with applicable legal obligations and resolve disputes that may arise in connection with your plan.
• Send plan renewal reminders or notifications about changes to your coverage terms.

We do not use your personal information for unsolicited advertising, third-party marketing campaigns, or purposes unrelated to the services you signed up for.

Zenexaa does not sell, rent, or trade your personal information. We share your data only in limited circumstances necessary to fulfill our services or comply with legal requirements:

• Service Technicians: We share relevant contact and service details with licensed contractors in our approved network solely to fulfill your warranty service request.
• Legal Authorities: We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of Zenexaa, our customers, or others.
• Business Operations: We may share data with trusted service providers who assist us with website hosting, analytics, or customer communication — all of whom are contractually bound to protect your information and use it only for the services they provide to us.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

In all cases, we limit sharing to the minimum information necessary and require recipients to treat your data with the same level of care we apply ourselves.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather aggregate analytics data. Cookies are small text files stored on your device that help us recognize returning visitors, remember preferences, and understand how users navigate our site.

We use two main types of cookies: essential cookies required for basic site functionality, and analytics cookies that help us measure traffic and improve page performance. Analytics cookies collect information such as page views, session duration, and general geographic region — none of which is linked to your personal identity.

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of our website. We do not use cookies to track your activity across third-party websites or for targeted advertising purposes.

Zenexaa takes the security of your personal information seriously. We implement industry-standard technical and organizational safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission using HTTPS/TLS protocols across all pages and forms.
• Secure storage of account credentials using hashed and salted password protocols.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular review of our data handling practices and security infrastructure.

While we take every reasonable precaution, no method of internet transmission or digital storage is completely secure. We cannot guarantee absolute security, and we encourage you to use strong, unique passwords for your Zenexaa account and to notify us immediately if you suspect any unauthorized access.

You have rights regarding the personal information we hold about you. Specifically, you may:

• Access: Request a copy of the personal information Zenexaa holds about you.
• Correction: Ask us to correct inaccurate or incomplete personal data associated with your account.
• Deletion: Request that we delete your personal information, subject to legal and contractual retention requirements.
• Opt-Out: Opt out of non-essential communications such as plan renewal reminders or informational emails at any time by contacting us directly.
• Data Portability: Request that your personal information be provided in a commonly used, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at martin@zenexaa.com or call +1 (347) 341-4468. We will respond to all requests within a reasonable timeframe and in accordance with applicable law.

Zenexaa's website and services are intended solely for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at martin@zenexaa.com and we will promptly delete such information from our records.

Our website may contain links to third-party websites for informational or reference purposes. These external sites are not operated or controlled by Zenexaa, and we are not responsible for their content, privacy practices, or data handling. We encourage you to review the privacy policy of any third-party site you visit before providing any personal information. The presence of a link on our website does not constitute an endorsement of that site or its practices.

Zenexaa reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. Your continued use of our website or services following the posting of a revised policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us. We are committed to addressing your privacy concerns promptly and transparently.

• Email: martin@zenexaa.com
• Phone: +1 (347) 341-4468
• Address: 310 Lenox Ave, Suite 300, New York NY 10027